Last Modified: March 20th, 2014
We may collect and store the following information while running the Cygnet Cloud Service:
Information You Provide.
When you register an account we collect some personal information, including your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account), or to use your social networking information if you give us access to your account on social network connection services. When you invite others to join Cygnet Cloud by using our referral page, we send them a one-time email for that referral. You may also provide us with your contacts’ email addresses when sharing folders or files with them. We may also receive Personal Information (such as, your email address) through other users, for example if they have tried to share something with you or tried to refer Cygnet Cloud to you.
We collect and store the files you upload, download, or access with the Cygnet Cloud Service (“Files”). If you add a file to your Cygnet Cloud that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with your account, rather than storing a duplicate.
When you use the Service, we automatically record information from your Device, its software, and your activity using the Service. This may include the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.
We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”).
Personal Information is, or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience and, (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.
Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps, as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. Some photos and videos you place in Cygnet Cloud may contain recorded location information. We may use this information to optimise your experience. If you do not wish to share files embedded with your geo-location information with us, please do not upload them. If you do not want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example IP addresses, can sometimes be used to approximate a Device’s location.
We also collect some information (ourselves, or using third party services) using logging and cookies, such as your IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyse use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorisation needed for the Service to process their requests.
We will display your Personal Information on your profile page and elsewhere on the Service, according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We do not sell your personal information to third parties. We may also share or disclose your information with your consent, for example if you use a third party application to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.
Service Providers, Business Partners and Others.
Compliance with Laws and Law Enforcement Requests; Protection of Cygnet Cloud’s Rights.
We may disclose to parties outside Cygnet Cloud files stored in your Cygnet Cloud, and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (i) comply with a law, regulation or compulsory legal request, (ii) protect the safety of any person from death or serious bodily injury, (iii) prevent fraud or abuse of Cygnet Cloud or its users or, (iv) to protect Cygnet Cloud’s property rights. If we provide your Cygnet Cloud files to a law enforcement agency as set forth above, we will remove Cygnet Cloud’s encryption from the files before providing them to law enforcement. However, Cygnet Cloud will not be able to decrypt any files that you encrypted prior to storing them on Cygnet Cloud.
Non-private or Non-Personal Information.
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.
If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings.
In some cases we may retain copies of your information, if required by law. For questions about your Personal Information on our Service, please contact firstname.lastname@example.org
We will respond to your inquiry within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account here. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions may exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.
If you have a Cygnet Cloud for Business account, your Administrator may be able to:
Please refer to your organisation’s policies if you have questions about your Administrator’s rights.
Our Service offers publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. For questions about your Personal Information on our Service, please contact email@example.com
Our Site includes links to other websites whose privacy practices may differ from those of Cygnet Cloud. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview Page or contact us at firstname.lastname@example.org
Our Services are not directed towards persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at email@example.com
If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.